Shipping policy
Shipping Policy
Thank you for shopping with Nivogifts! We strive to process and ship your orders as quickly as possible. Below, you’ll find all the details about our shipping process, delivery times, and options.
Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after the order is placed. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Options
We offer the following shipping options to meet your needs:
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Standard Shipping
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Delivery times vary depending on your location.
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Shipping costs are calculated at checkout based on the delivery address.
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Expedited Shipping (Optional)
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For faster delivery, you can choose expedited shipping at checkout.
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Additional charges will apply, and delivery times will depend on your location.
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Free Shipping
Some products may qualify for free standard shipping. If applicable, this will be clearly indicated on the product page. Free shipping promotions may also be available during special sales events.
Multiple Item Discount
We offer discounts on shipping when you order multiple items shipped to the same address. The discount will be automatically applied at checkout.
Delivery Areas
We currently provide international shipping.
Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to make changes to your shipping address, please contact us immediately after placing your order.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping carrier’s website.
Delays in Shipping
While we make every effort to deliver your order on time, unforeseen circumstances such as weather, carrier delays, or customs clearance (for international orders) may cause delays. We appreciate your understanding in such situations.
Returns and Exchanges
If you need to return or exchange an item, please refer to our Return & Exchange Policy for details. Shipping costs for returns or exchanges are the responsibility of the customer unless the item is defective or incorrect due to an error on our part.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at info@nivoproject.com. Our customer service team is happy to assist you!
Thank you for choosing Nivogifts. We appreciate your business and look forward to serving you!